CQC Registered for Personal Care • Shrewsbury
01743 291 530|

Accessibility Statement

Last updated: 3 October 2026

1. Our Accessibility Aspiration

Trinity Havens Ltd is committed to ensuring digital accessibility for all visitors, including older adults, individuals with visual, motor, or cognitive impairments, and family members using assistive technologies.

We aim to make this website accessible and easy to use. We continue to review and improve accessibility where issues are identified, striving to meet the principles of the Web Content Accessibility Guidelines (WCAG) 2.1 level AA.

2. Measures Taken to Support Accessibility

We incorporate the following accessibility features across trinityhavens.com:

  • High Contrast & Readable Typography: Clear text contrast, scalable typography, and structured hierarchy designed for clarity.
  • Keyboard Navigability: Navigation menus, enquiry forms, and interactive buttons include visible focus outlines and logical tab sequencing.
  • Semantic Structure: Proper use of HTML5 semantic elements (headings, landmarks, buttons) and ARIA attributes where appropriate.
  • Mobile & Touch Friendly: Tap targets and phone links are sized generously to make navigation easy on mobile phones and tablets.
  • Clear Language: We explain care options simply, avoiding unnecessary jargon or dense medical terminology.

3. Known Limitations

While we strive for high accessibility, we acknowledge that some areas of the website may have limitations as we continue testing:

  • Some third-party elements (such as embedded maps or external regulatory widgets) may not be fully controllable by our styles.
  • Some historical PDF documents or downloadable brochures may not yet be fully screen-reader tagged.

4. Alternative Formats

If you need information from this website in an alternative format — such as large print, plain text summary, audio explanation, or telephone walkthrough — please contact our Shrewsbury office. We will gladly discuss your needs and provide the information in a format that works for you.

5. Feedback & Contact Information

We welcome your feedback on the accessibility of this website. If you encounter accessibility barriers, have difficulty reading any text, or need assistance completing an initial enquiry:

Expected Response Time: We aim to acknowledge and respond to all accessibility enquiries and alternative format requests within 2 working days.