How Care Starts With Trinity Havens
Arranging care for yourself or a loved one should never feel overwhelming. We guide you through five reassuring steps from initial enquiry to your first visit.
Discovering Your Options
Clear, person-centred personal care across Shrewsbury SY1–SY5, with transparent visit frequencies and timings.
Service scope clear from the start.
Initial Enquiry, Phone, or WhatsApp
Call 01743 291 530, message us on WhatsApp, or submit our confidential initial enquiry form.
Direct connection to the Trinity Havens Team.
Confidential Information Exchange
We ask only for minimal contact details — never sensitive medical histories or diagnoses online.
Your information is handled confidentially and in line with our privacy policy and UK data protection responsibilities.
Personal Follow-Up by the Trinity Havens Team
We confirm your location, discuss timing requirements, and agree an in-person assessment date.
Staffing availability checked for your postcode.
No-Obligation Initial Home Assessment
An unhurried at-home assessment and a written, person-centred care plan agreed before any care begins.
No-obligation initial home assessment.
Our Hard Rule: Assessment Before Any Care Package
Trinity Havens never confirms or delivers care without a formal in-person assessment and signed care plan. This ensures our carers have the precise competencies, equipment, and time needed to support you safely.