Quality, Safety & CQC Compliance
Trust is earned through transparency, rigorous standards, and consistent care governance. Learn how Trinity Havens upholds quality oversight, safe practice, and dignified support in home care.
Care Quality Commission (CQC) Registration
Trinity Havens Ltd registered with the Care Quality Commission on 12 March 2026. In accordance with standard CQC processes for newly registered care providers, the service has not yet undergone its first comprehensive inspection. In full compliance with UK advertising codes, no rating is claimed or implied.
View Official CQC Profile PageOur 6 Pillars of Everyday Safety
Every process at Trinity Havens is designed to safeguard dignity and provide family peace of mind.
Enhanced DBS Clearance
All care workers undergo thorough background screening and enhanced Disclosure and Barring Service (DBS) checks prior to home visits.
Safeguarding Protocol
Clear policies for protecting vulnerable adults, prompt incident escalation, and open communication with local Shropshire safeguarding authorities.
Medication Safety Control
Strict adherence to Medication Administration Record (MAR) charting, blister pack protocols, and regular auditing to avoid missed doses.
Infection Prevention & PPE
Full compliance with national hygiene standards, proper personal protective equipment usage, and rigorous hand hygiene.
Emergency & On-Call Cover
24/7 on-call manager support available for clients and care workers during active care assignments across Shrewsbury.
Continuous Quality Audits
Unannounced observational spot-checks, regular client reviews, and direct director oversight of every care package.
Open Culture & Transparent Feedback
We welcome honest feedback from clients and their families at any time. If you ever have a concern, question, or compliment, we want to hear from you immediately. We investigate and resolve any query openly and fairly.